Job Description
Join our award-winning team at Grand Horizon Hotels as a Night Shift Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Boston. If you thrive in fast-paced settings and value teamwork, apply today to start your hospitality career!
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/security teams
- Process payments, manage reservations, and maintain accurate guest records
- Monitor hotel security systems and respond to emergency protocols
- Prepare end-of-night reports and ensure smooth transition to day shift
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Ability to work independently during overnight shifts
- Basic knowledge of Boston area attractions and transportation
- Flexibility to work weekends and holidays