Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at the Grand Plaza Hotel. This pivotal role ensures exceptional guest experiences during evening hours while maintaining smooth hotel operations. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in Sacramento's vibrant downtown district. Ideal candidates thrive in fast-paced environments and demonstrate exceptional customer service skills.
Responsibilities
- Manage guest check-ins/check-outs with precision and efficiency
- Handle reservations, inquiries, and payment processing
- Monitor security systems and respond to emergencies
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Prepare nightly reports and manage key inventory
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous front desk or customer service experience required
- Strong communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficient in hotel management systems (e.g., Opera)
- Valid California driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services
- High school diploma or equivalent