Job Description
Join our vibrant hospitality team as a Night Shift Front Desk Agent at Grand Plaza Hotel. This critical role ensures exceptional guest experiences during overnight hours while maintaining operational excellence. You'll be the first point of contact for late arrivals, managing check-ins, resolving issues, and safeguarding property security. We offer competitive compensation, comprehensive benefits, and a supportive team environment.
Responsibilities
- Manage seamless guest check-ins/check-outs during overnight hours
- Address guest inquiries and resolve service issues promptly
- Monitor property security systems and access control
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Handle emergency situations following protocols
- Prepare daily reports and occupancy logs
Qualifications
- Minimum 1 year hotel front desk experience
- Strong customer service and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to work independently overnight shifts
- Valid driver's license and reliable transportation
- Basic first aid/CPR certification preferred
- Ability to stand/walk for extended periods