Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at the prestigious Grand Milwaukee Hotel. This pivotal role ensures exceptional guest experiences during evening hours while maintaining seamless hotel operations. You'll be the first point of contact for late arrivals, troubleshoot issues with finesse, and uphold our brand's reputation for excellence. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in downtown Milwaukee.
Responsibilities
- Manage guest check-ins/checkouts with precision and warm hospitality
- Handle reservation modifications and special requests efficiently
- Monitor security protocols and respond to emergency situations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Perform nightly audits and operational reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera)
- Ability to work independently during overnight shifts
- Strong attention to detail and multitasking abilities
- Valid Wisconsin driver's license (if required for errands)
- Flexible schedule availability including weekends/holidays