Job Description
We are seeking a dedicated and detail-oriented Night Shift Front Desk Agent to join our exceptional team in Colorado Springs. If you thrive in a fast-paced environment and enjoy providing top-tier hospitality during the evening hours, we want to meet you.
As the face of our hotel during the night shift, you will play a crucial role in ensuring our guests have a restful and secure stay. You will manage check-ins, handle inquiries, and perform night audit duties with efficiency and warmth.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently.
- Manage overnight front desk operations, including phone coverage and email correspondence.
- Perform night audit duties, including balancing accounts and preparing daily reports.
- Ensure the safety and security of the hotel property and guests at all times.
- Assist with luggage handling and provide local directions and recommendations.
- Respond to guest requests and resolve issues promptly during the night shift.
Qualifications
- High school diploma or equivalent; prior hospitality experience is preferred.
- Excellent communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer proficiency and familiarity with Property Management Systems (PMS).
- Professional appearance and a friendly, customer-focused attitude.