Job Description
We are currently seeking a dedicated and reliable Night Shift Front Desk Agent to join our team in the heart of Colorado Springs. As a premier hospitality provider, we pride ourselves on delivering exceptional guest experiences and are urgently hiring for this critical role to ensure our overnight operations run flawlessly.
In this position, you will serve as the primary point of contact for guests arriving late at night, ensuring their stay is comfortable, secure, and memorable. You will manage all front desk operations, handle inquiries with a professional and empathetic approach, and contribute to a positive work environment.
Why Join Us?
• Competitive hourly wage and performance bonuses
• Comprehensive health, dental, and vision insurance
• Flexible scheduling and shift differentials for night work
• Professional development opportunities within the hospitality industry
Responsibilities
- Execute efficient check-in and check-out procedures for guests, verifying payment and collecting necessary information.
- Respond to guest inquiries and resolve complaints promptly and professionally to ensure 100% guest satisfaction.
- Monitor security cameras and access control systems to ensure the safety and security of guests and hotel property.
- Manage front desk cash transactions, credit card authorizations, and post charges accurately to guest folios.
- Collaborate closely with the housekeeping and maintenance teams to coordinate room readiness and urgent repairs.
- Maintain accurate records of room status, wake-up calls, and special guest requests.
- Perform night audit duties, including balancing the PMS system and preparing daily reports.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Strong interpersonal and communication skills with the ability to work independently.
- Must be available to work rotating shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch).
- Must present a professional appearance and demeanor at all times.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).