Job Description
Are you a dedicated professional seeking a role that offers a unique work-life balance? The Grand Colorado Resort is currently looking for a highly skilled Night Shift Front Desk Agent to join our exceptional team in Colorado Springs. In this pivotal role, you will be the face of our property during the evening hours, ensuring our guests enjoy a seamless and secure check-in experience. We pride ourselves on delivering world-class hospitality, and we want you to be a part of that legacy.
As a Night Shift Agent, you will enjoy a quieter work environment, often with more personalized attention given to our guests. We offer competitive compensation, comprehensive benefits, and a supportive team culture. If you have a passion for customer service and want to work in a premium setting, we invite you to apply today.
Responsibilities
- Execute efficient and welcoming check-in and check-out procedures for all guests, ensuring a memorable first and last impression.
- Manage the property's telephone system and email inquiries with poise and professionalism.
- Monitor the security of the facility, including fire safety systems and access control.
- Assist guests with local recommendations, directions, and concierge services to enhance their stay.
- Handle cash handling and credit card transactions with strict accuracy and adherence to company policies.
- Perform nightly rounds to inspect common areas, restrooms, and guest rooms for cleanliness and safety.
Qualifications
- High school diploma or equivalent required; previous hotel or hospitality experience is preferred.
- Excellent verbal communication skills and a professional demeanor.
- Proficiency in using Property Management Systems (PMS) and basic computer applications.
- Ability to work flexible night shifts, including weekends and holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be reliable, punctual, and able to pass a background check.