Job Description
Join our award-winning luxury hotel in the heart of downtown Dallas as a Night Shift Front Desk Agent. We're seeking charismatic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. This role offers growth opportunities within our global hospitality brand.
Responsibilities
- Check in/out guests efficiently while maintaining brand standards
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate cash handling records
- Coordinate with housekeeping and security teams
- Execute emergency procedures during overnight hours
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems
- Ability to multitask in fast-paced environments
- Valid Texas driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Dallas area attractions
- Fluency in English; Spanish beneficial