Job Description
Are you the face that lights up the lobby when the sun goes down? The Sterling Hospitality Group is seeking a dedicated and detail-oriented Night Shift Front Desk Agent to join our elite team in the vibrant heart of Fort Worth, Texas. We pride ourselves on delivering world-class service, and we are looking for someone who thrives in a fast-paced, premium environment during the evening hours. If you have a passion for hospitality and an eye for excellence, we want to meet you.
As a Night Shift Agent, you will be the first point of contact for guests arriving late or calling in the middle of the night. You will play a crucial role in maintaining the security, comfort, and operational efficiency of our property, ensuring that every guest feels valued and safe, regardless of the time of day.
Responsibilities
- Check guests in and out with a welcoming smile, ensuring a seamless and professional experience 24/7.
- Answer and direct incoming phone calls and emails promptly and accurately.
- Handle wake-up calls, room service requests, and late check-ins with high efficiency and courtesy.
- Monitor building security and safety protocols throughout the night shift.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions with strict accuracy.
- Resolve guest inquiries and minor issues, escalating complex matters to the on-call manager immediately.
Qualifications
- High school diploma or GED is required.
- Previous experience in a front desk or hospitality role is preferred but not required.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and property management systems (PMS).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong problem-solving abilities and a professional demeanor under pressure.