Job Description
Are you seeking a role that offers a tranquil work environment and a competitive package? The Grandview Hotel in the heart of San Francisco is currently seeking a professional Night Shift Front Desk Agent to join our award-winning hospitality team.
As a Night Shift Agent, you will be the guardian of our guest experience during the quiet hours. We pride ourselves on delivering exceptional service, and our night team plays a crucial role in ensuring our guests have a restful start to their day. Enjoy full benefits, including health insurance, 401(k) matching, and a generous employee discount.
Responsibilities
- Execute check-in and check-out procedures for late-night arrivals with speed and accuracy.
- Monitor security cameras and conduct nightly building security rounds.
- Address guest inquiries, complaints, and requests via phone and in-person.
- Coordinate with housekeeping to verify room readiness for late check-ins.
- Process credit card payments and manage the night audit.
- Assist with wake-up calls and special requests for late-night guests.
Qualifications
- Minimum 1 year of experience in a front desk or hospitality role.
- Must be available to work rotating night shifts (10 PM - 6 AM).
- Strong problem-solving skills and a calm demeanor under pressure.
- Proficiency with Microsoft Office and hotel PMS software (e.g., Oracle Opera).
- High school diploma or equivalent required.