Job Description
Join the elite night team at Apex Hospitality Management!
We are currently seeking a dedicated Night Shift Front Desk Agent to join our award-winning team in Los Angeles. In this role, you will be the face of our property after hours, ensuring our guests enjoy a seamless, safe, and luxurious stay while the city sleeps. We pride ourselves on providing exceptional service 24/7 and offer a highly competitive compensation package.
Why Choose Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Generous Tips: Boost your income with nightly guest gratuities.
- Reliable Schedule: Enjoy a predictable night shift schedule.
- Employee Benefits: Health insurance, paid time off, and hotel discounts.
Responsibilities
- Manage all front desk operations during the overnight shift (10:00 PM - 6:00 AM).
- Check-in and check-out guests efficiently, verifying identity and collecting payments.
- Answer incoming phone lines and emails promptly and professionally.
- Monitor building security, including fire safety systems and access control.
- Handle guest inquiries, complaints, and requests with empathy and efficiency.
- Assist with housekeeping coordination and key management.
- Maintain a clean and organized front desk area.
Qualifications
- Minimum of 1 year of experience in a front desk, concierge, or hospitality role.
- Must be available to work nights, weekends, and holidays.
- Excellent verbal and written communication skills.
- Proficiency in MS Office and hotel management software (e.g., Opera, Micros).
- Strong problem-solving abilities and a customer-first attitude.
- High school diploma or GED required.
- Ability to stand for extended periods and lift up to 20 lbs.