Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the prestigious Grand Plaza Hotel in Los Angeles! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of the world's most vibrant cities. If you thrive in dynamic environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes with speed and precision
- Handle guest inquiries and resolve issues with professionalism and empathy
- Monitor security systems and access control for overnight safety protocols
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute end-of-night reconciliation procedures and reporting
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to work independently during overnight shifts
- Valid California driver's license (for airport runs if required)
- Basic knowledge of Los Angeles attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required