Job Description
Join our award-winning Miami Beach hotel team as a Weekend Shift Supervisor! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in South Florida's vibrant hospitality scene.
Responsibilities
- Manage daily weekend front desk operations including check-ins, check-outs, and VIP guest services
- Lead and mentor 4-6 part-time staff during weekend shifts
- Handle escalated guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Monitor room inventory and manage reservations using Opera property management system
- Ensure strict adherence to safety protocols and brand standards
- Conduct shift briefings and performance reviews for weekend team members
Qualifications
- Minimum 2 years hotel front desk or supervisory experience
- Proficiency in Opera or similar PMS software
- Strong leadership skills with ability to motivate diverse teams
- Exceptional problem-solving and conflict resolution abilities
- Weekend availability required (Friday-Sunday)
- Fluent in English; Spanish proficiency highly valued
- Valid Florida driver's license (for valet operations)
- Hotel school certification preferred