Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at the luxurious Grand Mesa Resort! We're seeking energetic individuals with a passion for guest service to provide exceptional experiences during evening hours. No prior experience required – we provide comprehensive training to kickstart your career in hospitality. Enjoy competitive pay, flexible scheduling, and a supportive work environment. This role is perfect for students, career changers, or night owls looking to grow their professional skills.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle phone inquiries and reservations using our property management system
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold high standards of cleanliness and safety in lobby areas
- Assist with emergency procedures during overnight shifts
Qualifications
- High school diploma or equivalent (required)
- Zero prior experience necessary – training provided!
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Flexible schedule availability for night shifts (10 PM - 6 AM)
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening