Job Description
Join our award-winning team as a Night Shift Front Desk Agent at Mesa Grand Hospitality! No prior experience required – we provide comprehensive training for motivated individuals seeking a dynamic hospitality career. This overnight role (11 PM - 7 AM) offers competitive pay, growth opportunities, and a supportive work environment in Mesa's premier hotel district. Perfect for students, career changers, or night owls seeking stability with advancement potential.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle phone reservations and direct guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security systems and ensure guest safety during overnight hours
- Resolve guest complaints promptly and escalate complex issues appropriately
- Prepare end-of-night reports and manage cash reconciliation
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Microsoft Office, reservation systems)
- Exceptional communication and customer service skills
- Ability to work independently during overnight shifts
- Strong attention to detail and problem-solving abilities
- Flexible schedule availability including weekends/holidays
- Positive attitude and willingness to learn hospitality protocols
- Must pass background check and drug screening