Job Description
Join our award-winning team at the heart of Memphis' vibrant hospitality scene! We're seeking dedicated Night Shift Hotel Agents to deliver exceptional guest experiences during our busiest hours. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in one of Tennessee's most iconic destinations.
Our ideal candidate thrives in fast-paced environments and embodies Southern hospitality excellence. Enjoy complimentary meals, free parking, and a supportive work culture that values your contributions. Apply today to become part of Memphis' premier hospitality team!
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Respond to guest inquiries and resolve issues promptly using problem-solving skills
- Monitor security systems and ensure guest safety throughout the night shift
- Coordinate with housekeeping and maintenance teams for urgent requests
- Process payments and manage cash drawer operations accurately
- Prepare nightly reports and maintain detailed guest records
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently with minimal supervision
- Basic computer proficiency and POS system knowledge
- Flexible availability including weekends and holidays
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Tennessee Hospitality Certification a plus