Job Description
Join our award-winning team as a Night Shift Front Desk Agent at our downtown Indianapolis property! We're seeking energetic, customer-focused individuals to create memorable guest experiences during evening hours. No prior hospitality experience is required – we provide comprehensive training and career growth opportunities.
As the first point of contact for our overnight guests, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. This role offers competitive pay, flexible scheduling, and a supportive work environment perfect for career starters or those seeking a rewarding career change.
Responsibilities
- Efficiently manage guest check-ins and check-outs during night shift hours
- Answer phone inquiries and manage reservation systems
- Address guest concerns and coordinate with housekeeping/security teams
- Process payments and maintain accurate financial records
- Monitor property security and safety protocols overnight
- Assist with luggage and valet services as needed
- Prepare end-of-night reports and administrative tasks
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency (typing, reservation systems)
- Ability to stand/walk for extended periods
- Flexibility to work nights, weekends, and holidays
- Positive attitude and willingness to learn
- Valid driver's license (if valet services required)