Job Description
Are you a night owl looking for a prestigious opportunity in the heart of Texas? The Grand San Antonio Hotel is seeking a highly professional and detail-oriented Night Shift Front Desk Agent to join our elite hospitality team. As a critical member of our front-of-house operations, you will ensure our guests receive seamless service around the clock, maintaining the luxury and comfort that defines our brand.
Join a team that values excellence, offers a premium work environment, and provides competitive night shift differential pay. If you thrive in a dynamic setting and have a passion for guest relations, we want to meet you.
Responsibilities
- Guest Check-In & Check-Out: Efficiently manage the registration process, including verifying identification, processing payments, and issuing room keys with a focus on accuracy and speed.
- Concierge Services: Provide high-quality information regarding local attractions, dining, and transportation options to enhance the guest experience.
- Security Oversight: Monitor security cameras and lobby areas to ensure the safety and well-being of all guests and property.
- Communication Hub: Serve as the primary point of contact for in-house guests during the night, responding to wake-up calls, room service requests, and maintenance issues promptly.
- Front Desk Operations: Maintain the front desk area in pristine condition, manage the switchboard, and handle incoming calls and inquiries professionally.
- Problem Resolution: Address guest complaints or concerns immediately with a calm demeanor, escalating issues to management when necessary to ensure guest satisfaction.
Qualifications
- Experience: Minimum of 1-2 years of experience in front desk operations, guest services, or hospitality.
- Availability: Must be available to work rotating night shifts, weekends, and holidays.
- Communication: Excellent verbal and written communication skills in English; bilingual is a plus.
- Technical Proficiency: Proficient in using Property Management Systems (PMS) and computer applications.
- Professionalism: A polished, professional appearance and demeanor at all times.
- Education: High school diploma or GED required.