Job Description
Are you looking for a rewarding career in hospitality? The Tampa Grand Hotel & Suites is currently hiring a Night Shift Front Desk Agent to join our prestigious team. If you thrive in a dynamic environment and enjoy providing exceptional guest experiences, we want to meet you.
As the first point of contact for our late-night guests, you will play a crucial role in ensuring our guests feel safe, welcomed, and well taken care of from dusk until dawn. We offer competitive pay, great benefits, and a supportive work environment for our night shift staff.
Responsibilities
- Manage the front desk operations efficiently during the night shift, including check-ins, check-outs, and key card issuance.
- Respond to guest inquiries and requests via phone, email, and in-person with a focus on speed and accuracy.
- Maintain a high level of security by monitoring surveillance systems and assisting with emergency procedures when necessary.
- Process guest payments and post charges to folios accurately and promptly.
- Ensure the front desk and lobby areas are clean, organized, and welcoming at all times.
- Collaborate with the day shift management team to ensure a seamless handover of operations.
Qualifications
- High school diploma or equivalent is required; prior hospitality experience is a strong plus.
- Previous experience working the night shift is highly preferred.
- Proficiency in PMS systems (e.g., Opera, Micros) and basic computer skills.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift light objects (up to 25 lbs).
- Flexibility to work weekends, holidays, and rotating night shifts.