Job Description
Are you a dedicated professional seeking a rewarding opportunity in the hospitality industry? The Grand Resort & Spa is currently seeking a Night Shift Front Desk Agent to join our elite team in Virginia Beach, VA.
As a key member of our operations, you will ensure our guests enjoy a seamless and secure experience around the clock. We pride ourselves on delivering exceptional service and are looking for someone with a keen eye for detail and a warm, welcoming demeanor.
Why Join Our Elite Team?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Comprehensive health, dental, and vision insurance packages.
- Generous employee discounts and lifestyle perks.
- Clear pathways for career advancement in a luxury setting.
Responsibilities
- Manage front desk operations and check-in/check-out procedures during the night shift.
- Respond to guest inquiries, requests, and complaints with professionalism and efficiency.
- Monitor building security systems, including cameras and access logs.
- Process payments accurately and handle cash transactions securely.
- Maintain a clean, organized, and welcoming lobby environment at all times.
- Assist with mail services, wake-up calls, and concierge requests.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of front desk or hospitality experience preferred.
- Must be available to work night shifts, weekends, and holidays.
- Strong computer literacy and experience with hotel PMS software.
- Excellent verbal communication and interpersonal skills.
- Ability to work independently and solve problems under pressure.