Job Description
Are you a dedicated professional seeking a rewarding role in the hospitality industry? Oceanview Hotel Management is currently hiring a Night Shift Front Desk Agent to join our high-performing team in Virginia Beach, VA.
We are looking for a reliable individual who thrives in a fast-paced environment and enjoys providing exceptional service around the clock. As the primary point of contact for our guests during the evening hours, you will ensure a safe, welcoming, and seamless experience for every visitor. We offer a competitive hourly rate, shift differentials, and a supportive culture focused on growth and excellence.
Why Apply?
- Competitive Compensation: Earn $18.00 - $22.00 per hour with shift premiums.
- Modern Workplace: Work in a recently renovated, high-end facility.
- Flexible Schedule: Gain valuable experience with rotating night shift hours.
- Career Advancement: Opportunities for internal promotion within the hospitality sector.
Take your career to the next level. Apply today to become part of the Oceanview team.
Responsibilities
- Greet guests warmly and execute check-in and check-out procedures with precision and efficiency.
- Manage front desk operations during the night shift, including answering multi-line phones and responding to in-person inquiries.
- Monitor security systems and conduct rounds to ensure the safety and security of guests, staff, and property.
- Process nightly billing, handle cash transactions, and resolve minor guest concerns with a problem-solving approach.
- Update guest profiles in the Property Management System (PMS) and maintain accurate administrative records.
- Collaborate with housekeeping and maintenance teams to address guest requests and maintenance issues promptly.
- Keep the lobby and common areas tidy and presentable at all times.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience as a Front Desk Agent, Receptionist, or in a similar hospitality role is preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal communication skills and a customer-centric attitude.
- Proficiency in Microsoft Office Suite and hotel property management software (e.g., Opera, StayNTouch).
- Ability to stand for extended periods and lift up to 25 lbs occasionally.
- Must possess a professional appearance and a positive, energetic demeanor.