Job Description
Join our vibrant team as a Night Shift Hotel Agent at Luxury Stays Hospitality in downtown Austin! We're seeking dedicated professionals to deliver exceptional guest experiences during our overnight operations. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of the Live Music Capital. This role is perfect for night owls who thrive in fast-paced settings and take pride in creating memorable stays for international travelers and locals alike.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Monitor security systems and respond to overnight emergencies
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Prepare end-of-night reports and update guest information systems
- Uphold brand standards through attentive service and attention to detail
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution abilities
- Strong organizational skills with attention to detail
- Ability to work independently during overnight hours
- Basic knowledge of hotel management systems (e.g., Opera, Cloudbeds)
- Flexibility to work weekends and holidays as needed
- Valid Texas driver's license for occasional errands