Job Description
Join our award-winning team at Grand City Hotels Philadelphia, where we redefine hospitality excellence! We're seeking passionate Night Shift Hotel Agents to deliver exceptional guest experiences during our peak evening hours. This role offers competitive pay, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. Work in a dynamic environment where your dedication directly impacts guest satisfaction and operational success. Apply today and become part of our family-oriented culture that values teamwork, innovation, and career advancement.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency during night shifts
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/ maintenance teams
- Monitor security systems and respond to emergency situations per protocol
- Process payments, manage cash registers, and maintain accurate financial records
- Prepare end-of-night reports and ensure seamless transition to day staff
- Upsell hotel amenities and services to enhance guest experience
- Perform daily safety inspections and maintain lobby/public area standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel/front desk experience with night shift exposure
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Ability to work independently and make sound decisions under pressure
- Valid Pennsylvania driver's license and reliable transportation
- Flexible schedule availability including weekends/holidays
- Basic first aid/CPR certification (or willingness to obtain)