Job Description
Join our award-winning team at Grand Plaza Hotel Wichita! We're seeking enthusiastic individuals with no prior experience to kickstart their hospitality careers. As a Front Desk Agent, you'll be the first point of contact for our valued guests, creating memorable experiences through exceptional service. We provide comprehensive training and a supportive environment where you can grow your skills. Enjoy competitive pay, flexible scheduling, and employee benefits including discounts on hotel stays and dining. If you're passionate about hospitality and eager to learn, we want to meet you!
Responsibilities
- Warmly welcome and assist guests with check-in/check-out procedures
- Manage reservations and answer inquiries via phone and in-person
- Handle guest requests and resolve concerns promptly
- Process payments and maintain accurate guest records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through cleanliness and professional appearance
- Participate in ongoing training sessions
Qualifications
- No prior experience required - we train all team members!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Willingness to work evenings, weekends, and holidays
- Valid driver's license preferred