Job Description
Join our award-winning downtown Raleigh hotel as a Night Shift Agent and become the guardian of our guests' comfort during the most magical hours. We're seeking passionate hospitality professionals who thrive in dynamic overnight environments while delivering exceptional service. Enjoy competitive compensation, premium benefits, and the unique opportunity to experience Raleigh's vibrant nightlife scene while building a rewarding career in hospitality.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight hours
- Address guest inquiries and resolve concerns promptly with discretion
- Monitor hotel security systems and respond to emergency situations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle cash transactions and maintain accurate financial records
- Prepare end-of-night reports and update guest information systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid North Carolina driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Proficiency in hotel management systems (e.g., Opera)