Job Description
Join our dynamic team at Grand Hotel Detroit and kickstart your hospitality career! We're seeking energetic Night Shift Hotel Associates to deliver exceptional guest experiences during our busiest hours. No prior experience required – we provide comprehensive training to help you thrive in this vital role. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our renowned hotel chain.
As a Night Shift Hotel Associate, you'll be the backbone of our overnight operations, ensuring guest safety and satisfaction while maintaining our premium standards. This position offers a unique opportunity to develop valuable skills in customer service, security protocols, and hotel operations – perfect for career changers or those entering the workforce.
Responsibilities
- Manage front desk operations including check-ins/check-outs and guest inquiries
- Monitor security systems and respond to overnight emergencies
- Perform nightly room inspections and report maintenance issues
- Coordinate with housekeeping and maintenance teams
- Handle cash transactions and balance nightly reports
- Assist guests with special requests and concierge services
- Maintain accurate records of guest activities and incidents
Qualifications
- No experience required – training provided
- High school diploma or equivalent (GED)
- Strong communication and customer service skills
- Ability to work independently and make sound decisions
- Basic computer proficiency and cash handling abilities
- Flexible schedule availability including weekends and holidays
- Valid driver's license (for potential errands)
- Ability to stand/walk for extended periods