Job Description
Join our dynamic team at Grand Hospitality Group in downtown Dallas! We're seeking dedicated Night Shift Hotel Associates to deliver exceptional guest experiences during evening hours. This role offers competitive pay, comprehensive benefits, and growth opportunities within our award-winning hotel chain. Work in a vibrant environment where your contributions directly impact guest satisfaction and operational excellence.
Responsibilities
- Manage front desk operations during overnight shifts, including check-ins, check-outs, and guest inquiries
- Monitor hotel security and address safety concerns promptly
- Coordinate with housekeeping and maintenance teams for seamless service delivery
- Handle guest complaints with professionalism and solution-oriented approaches
- Process payments and maintain accurate financial records
- Prepare daily reports and communicate operational status to management
Qualifications
- Previous hotel or customer service experience preferred
- Ability to work independently and make sound decisions
- Strong communication and conflict resolution skills
- Flexible schedule availability including weekends and holidays
- Basic computer proficiency with reservation systems
- Valid Texas driver's license (if required for errands)
- Ability to stand/walk for extended periods