Job Description
Join our elite overnight team at Grand Hospitality Group! We're seeking passionate Night Shift Hotel Associates to deliver exceptional guest experiences during twilight hours. This premium role offers competitive compensation, career advancement opportunities, and the chance to be part of Kansas City's most luxurious hospitality destination. If you thrive in dynamic environments and prioritize guest satisfaction above all, this is your calling.
Perks Include: Free parking, meal discounts, exclusive employee events, and tuition reimbursement programs.
Responsibilities
- Manage seamless guest check-ins/check-outs during overnight hours
- Monitor security systems and respond to emergency protocols
- Deliver personalized concierge services and resolve guest inquiries
- Oversee housekeeping operations and room status management
- Coordinate with maintenance teams for urgent facility requests
- Process financial transactions and maintain accurate records
- Execute deep-cleaning procedures in public areas
Qualifications
- Minimum 1 year hotel/hospitality experience
- Exceptional communication and conflict resolution skills
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of PMS systems (Opera, Opera Cloud)
- Valid Missouri driver's license (preferred)
- Ability to lift 30 lbs and stand for 8+ hours
- Proven track record in guest satisfaction metrics
- First Aid/CPR certification (or willingness to obtain)