Job Description
Join our award-winning team at Grand Hospitality Group and become the backbone of our overnight operations in Washington DC. As a Night Shift Hotel Associate, you'll deliver exceptional guest experiences while maintaining the highest standards of safety and service. This is your opportunity to thrive in a dynamic environment where your dedication directly impacts guest satisfaction and hotel excellence. We offer competitive compensation, comprehensive benefits, and clear pathways for career advancement in the heart of the nation's capital.
Responsibilities
- Provide exceptional guest service during overnight check-ins, check-outs, and in-person inquiries
- Monitor hotel security systems and respond to emergency situations with calm professionalism
- Perform nightly audits of front desk operations and financial transactions
- Coordinate with housekeeping and maintenance teams for urgent guest requests
- Manage lost and found procedures with meticulous documentation
- Operate hotel management systems (PMS) and reservation platforms
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong problem-solving abilities with excellent communication skills
- Flexibility to work nights, weekends, and holidays
- Basic proficiency in hotel management software (Opera, Fidelio)
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods
- Basic first aid/CPR certification preferred
- High school diploma or equivalent required