Job Description
Join our award-winning hospitality team at Grand Plaza Hotels, where we redefine overnight excellence! We're seeking dedicated Night Shift Associates to deliver exceptional service across our Kansas City metro properties spanning Missouri and Illinois. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values your contributions during crucial overnight operations.
Responsibilities
- Provide 24/7 guest assistance at front desk, concierge, and security posts
- Manage check-in/check-out processes and resolve guest inquiries promptly
- Oversee property security and emergency response protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute nightly audits and financial reconciliation tasks
- Maintain strict compliance with safety and brand standards
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Strong communication and conflict resolution skills
- Basic computer proficiency with PMS systems
- Valid Missouri or Illinois driver's license (if transporting guests)
- Ability to stand/walk for extended periods
- First Aid/CPR certification a plus