Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Columbus, where we deliver exceptional guest experiences 24/7. We're seeking dedicated Night Shift Associates to ensure our guests feel welcomed and secure during overnight hours. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in the heart of Ohio's capital.
Why Work With Us?
- Comprehensive health, dental, and vision benefits
- Free employee meals and parking
- Tuition reimbursement program
- Employee discounts on hotel stays and dining
Responsibilities
- Provide exceptional front desk service during overnight hours including check-ins, check-outs, and guest inquiries
- Monitor hotel security systems and respond to emergency situations promptly
- Manage night audit procedures including balancing cash and credit transactions
- Coordinate with housekeeping and maintenance teams for overnight operations
- Handle guest complaints with professionalism and escalate to management when necessary
- Maintain accurate logs of all incidents and activities during shift
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Strong attention to detail and problem-solving abilities
- Ability to work independently with minimal supervision
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Valid Ohio driver's license with clean driving record
- Flexible availability including weekends and holidays
- Ability to stand/walk for extended periods