Job Description
Join our dynamic hospitality team as a Night Shift Hotel Associate at Grand Hotel Detroit! We're seeking dedicated night owls to ensure our guests experience excellence during overnight hours. This pivotal role combines customer service, security, and operational support in a vibrant downtown setting. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Detroit's premier hotel destinations.
As a cornerstone of our overnight operations, you'll maintain the highest standards of guest satisfaction while ensuring safety and efficiency. Whether you're assisting late arrivals, managing front desk duties, or conducting security patrols, your contributions directly impact our reputation for exceptional service. We provide comprehensive training and a supportive environment where your night shift career can truly flourish.
Responsibilities
- Deliver exceptional guest service during overnight hours, including check-ins, check-outs, and special requests
- Monitor hotel premises to ensure safety and security through regular patrols and surveillance
- Perform housekeeping duties including room servicing, public area maintenance, and restocking supplies
- Handle guest inquiries and resolve issues promptly to maintain satisfaction standards
- Manage front desk operations including reservation systems and payment processing
- Collaborate with overnight staff to coordinate seamless shift transitions
- Complete incident reports and maintenance logs with accurate documentation
Qualifications
- Previous hotel, hospitality, or customer service experience preferred
- Strong communication and interpersonal skills for diverse guest interactions
- Ability to work independently with minimal supervision in a fast-paced environment
- Flexibility to work overnight shifts, weekends, and holidays
- Basic knowledge of hotel operations and safety protocols
- Valid driver's license may be required for airport shuttle duties
- Must be reliable, punctual, and demonstrate professional appearance
- Basic computer proficiency for reservation systems