Job Description
Join our award-winning hospitality team at Grand Hotel Memphis! We're seeking dedicated Night Shift Associates to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Provide 24/7 guest assistance including check-ins, check-outs, and concierge services
- Monitor hotel security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for operational excellence
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage night audit procedures
- Conduct regular property inspections to ensure safety standards
- Assist with luggage handling and valet services as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability including weekends and holidays
- Strong communication and problem-solving skills
- Ability to work independently and make sound decisions
- Basic knowledge of hotel management systems (PMS)
- Valid Tennessee driver's license (for valet duties)
- Ability to stand/walk for extended periods
- High school diploma or equivalent required