Job Description
Join our dynamic hotel team in the heart of New York City! Grand Hospitality Group is seeking enthusiastic Night Shift Hotel Associates to ensure exceptional guest experiences during overnight hours. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible schedules, and a supportive work environment in one of the world's most vibrant cities.
Responsibilities
- Deliver outstanding customer service to guests during night hours
- Manage front desk operations including check-ins/check-outs
- Monitor security protocols and respond to guest inquiries
- Perform nightly cleaning and maintenance of common areas
- Handle reservation systems and billing transactions
- Collaborate with day shift staff for seamless operations
- Address guest concerns promptly and professionally
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexible schedule including nights, weekends, holidays
- Basic computer literacy
- Attention to detail and problem-solving abilities
- Positive attitude and customer-focused mindset