Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Detroit! We're seeking enthusiastic Night Shift Associates to deliver exceptional guest experiences during evening hours. Perfect for career changers, students, and first-time job seekers – no prior hotel experience needed! Enjoy competitive pay, flexible scheduling, and comprehensive training in a vibrant downtown location.
Responsibilities
- Manage front desk operations including check-ins/check-outs and guest inquiries
- Monitor security systems and ensure guest safety throughout the property
- Perform nightly room inspections and basic maintenance checks
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle reservation management and billing inquiries
- Respond to emergency situations following hotel protocols
- Maintain accurate logs and shift reports
Qualifications
- No prior hotel or hospitality experience required
- High school diploma or equivalent (GED)
- Strong communication and customer service skills
- Ability to work independently and make sound decisions
- Basic computer proficiency (POS systems preferred but trainable)
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods