Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Columbus! We're seeking motivated individuals for night shift roles with no prior experience required. This is your gateway to the exciting world of hotel operations, where you'll gain valuable skills while ensuring exceptional guest experiences during overnight hours. Enjoy competitive pay, comprehensive training, and opportunities for career advancement within our award-winning hotel chain.
Responsibilities
- Manage front desk operations during overnight hours including check-ins, check-outs, and guest inquiries
- Monitor security systems and respond to emergency situations following established protocols
- Perform nightly audits of financial transactions and maintain accurate records
- Coordinate with housekeeping and maintenance teams to resolve guest issues promptly
- Handle guest requests with professionalism and attention to detail
- Ensure lobby and common areas are maintained to brand standards
- Process payments and manage cash drawer operations securely
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and customer service skills
- Ability to work independently and make sound decisions
- Basic computer literacy and familiarity with reservation systems
- Flexible schedule availability including weekends and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening