Job Description
Join our award-winning team at Grand Plaza Hotel, Kansas City's premier luxury destination. We're seeking dedicated night shift professionals to deliver exceptional guest experiences during our most critical operational hours. Enjoy competitive pay, premium benefits, and career growth in a vibrant downtown setting.
Responsibilities
- Monitor hotel security systems and respond to guest emergencies 24/7
- Manage check-in/check-out procedures for late arrivals/early departures
- Coordinate with housekeeping and maintenance teams for overnight operations
- Handle guest inquiries and resolve service issues with discretion
- Conduct nightly audits and financial reconciliation tasks
- Oversee parking operations and valet services during overnight hours
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability including weekends and holidays
- Strong problem-solving and conflict resolution abilities
- Valid Missouri driver's license with clean record
- Proficiency in hotel management software (Opera preferred)
- Ability to work independently with minimal supervision
- Basic first aid/CPR certification required