Job Description
Join our award-winning team at Grand Plaza Hotel, where we blend luxury with local charm in the heart of Philadelphia. We're seeking passionate Night Shift Hotel Attendants to ensure our guests experience exceptional service during their overnight stays. This full-time role offers competitive compensation, career advancement opportunities, and a supportive work environment in one of America's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out procedures during overnight hours
- Respond to guest inquiries and resolve issues with immediate attention
- Monitor hotel security systems and premises throughout the night
- Coordinate housekeeping and maintenance requests for immediate response
- Handle cash transactions and manage front desk operations efficiently
- Perform routine inspections of public areas and amenities
- Collaborate with day-shift teams for smooth operational transitions
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Exceptional customer service and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays
- Basic proficiency with hotel management software (Opera, etc.)
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- High school diploma or equivalent required