Job Description
Join our award-winning team at Grand Plaza Hotel and become the heart of our overnight operations! We're seeking a dedicated Night Shift Hotel Attendant to ensure seamless guest experiences during twilight hours. This role combines front-desk excellence with behind-the-scenes coordination to maintain our AAA Four-Diamond standards. Enjoy competitive pay, premium benefits, and opportunities for advancement in one of LA's premier hospitality destinations.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and warmth
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for urgent requests
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and manage cash drawer operations accurately
- Prepare daily reports and maintain guest records
- Conduct property inspections to ensure safety and cleanliness standards
Qualifications
- Minimum 1 year hotel or hospitality experience
- Valid California driver's license (required for airport runs)
- Proficiency in Opera PMS and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to work independently under pressure
- Basic knowledge of LA area attractions and services
- Flexibility to work weekends and holidays
- Food Handler's certification preferred