Job Description
Join our dynamic hospitality team at Grand Plaza Hotel, a premier destination in downtown San Jose. We're seeking dedicated Night Shift Hotel Attendants to ensure exceptional guest experiences during evening hours. This role offers competitive pay, flexible scheduling, and opportunities for career advancement in California's thriving hospitality industry.
Responsibilities
- Manage front desk operations during night shift, including check-ins/check-outs
- Address guest inquiries and resolve service issues promptly
- Monitor hotel security systems and respond to emergency situations
- Coordinate with housekeeping and maintenance departments
- Process payments and manage cash drawer reconciliation
- Prepare nightly reports for management review
Qualifications
- Minimum 1 year hotel or customer service experience
- Ability to work flexible shifts including weekends/holidays
- Strong problem-solving and communication skills
- Basic knowledge of hotel management systems (PMS)
- Valid California driver's license preferred
- Ability to stand/walk for extended periods
- High school diploma or equivalent required