Job Description
Join our award-winning team at Grand Horizon Hotels as a Night Shift Hotel Concierge in vibrant Austin, TX! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest overnight hours. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Texas' capital city.
What We Offer:
- Competitive hourly pay plus performance incentives
- Comprehensive health benefits package
- Opportunities for career advancement
- Employee discounts on hotel stays and dining
- Complimentary parking and meal provisions
Responsibilities
- Deliver exceptional guest service during overnight hours (11 PM - 7 AM)
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and security teams
- Monitor hotel security systems and respond to emergencies
- Process payments and manage cash drawer operations
- Maintain accurate guest records and reservation data
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Exceptional communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- Valid Texas driver's license preferred
- Proficiency in hotel management systems (Opera/Micros)
- First Aid/CPR certification preferred
- Strong attention to detail and organizational abilities
- Ability to remain calm under pressure during emergency situations