Job Description
Are you looking for a rewarding career in Hospitality?
The Houston Grand Hotel & Suites is currently seeking a dedicated Night Auditor to join our elite team. We pride ourselves on exceptional service and a comfortable atmosphere for both our guests and our employees. If you have a knack for detail and enjoy working in a dynamic environment, we want to meet you.
As a Night Shift member of our team, you will play a crucial role in ensuring the smooth operation of our hotel during the evening hours. You will enjoy a quieter work environment while maintaining high standards of guest satisfaction.
Responsibilities
- Front Desk Operations: Manage check-ins, check-outs, and guest requests efficiently during the night shift.
- Night Audit: Perform nightly financial reconciliations, including posting charges and closing daily reports accurately.
- Guest Relations: Address guest inquiries, complaints, and emergencies with professionalism and urgency.
- Security & Safety: Monitor security cameras and ensure the safety and security of the hotel premises and guests.
- Housekeeping Coordination: Communicate maintenance issues and housekeeping needs to the appropriate departments.
- Key Management: Issue and collect room keys, maintaining strict security protocols.
Qualifications
- Experience: Prior experience in hotel front desk operations or hospitality is preferred.
- Availability: Must be willing to work rotating night shifts, including weekends and holidays.
- Skills: Strong computer proficiency with Property Management Systems (PMS) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A high level of professionalism and a positive attitude are essential.
- Education: High school diploma or equivalent required.