Job Description
Join our award-winning luxury hotel in the heart of San Jose! We're seeking dedicated professionals to deliver exceptional guest experiences during our vibrant night shift. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic hospitality environment. Work with a team committed to excellence while exploring San Jose's nightlife and cultural attractions. Apply today to become part of our renowned guest service legacy!
Responsibilities
- Manage front desk operations and guest check-in/check-out procedures with precision
- Respond to guest inquiries and resolve issues promptly with exceptional service
- Monitor security systems and ensure guest safety throughout the property
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle reservation systems and manage room availability in real-time
- Process payments and maintain accurate financial documentation
- Conduct nightly audits and prepare shift reports
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Availability to work flexible night shifts (11 PM - 7 AM)
- Strong communication and conflict resolution skills
- Proficient in hotel management systems (Opera, Fidelio, etc.)
- Valid California driver's license preferred
- Basic knowledge of local attractions and services
- Ability to work independently and make sound decisions
- First Aid/CPR certification a plus