Job Description
Join our elite hospitality team at Grand Capital Hotel in the heart of Washington DC! We're seeking passionate night shift professionals to deliver exceptional guest experiences during our overnight operations. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of DC's premier luxury hotels. If you thrive in dynamic environments and prioritize guest satisfaction, apply today to become part of our award-winning team.
Responsibilities
- Provide 24/7 guest assistance including check-ins, check-outs, and concierge services during overnight hours
- Monitor hotel security systems and premises to ensure guest safety and property security
- Coordinate with housekeeping and maintenance teams for overnight room turnovers and urgent repairs
- Handle guest inquiries, complaints, and emergency situations with professionalism and discretion
- Complete accurate shift reports, incident documentation, and inventory management
- Collaborate with day-shift teams for seamless transition and operational continuity
- Maintain high standards of cleanliness and service across all public areas
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to work independently and make sound decisions under pressure
- Basic computer proficiency with hotel management systems
- Flexible schedule including nights, weekends, and holidays
- Valid driver's license (if required for specific roles)
- Physical ability to stand/walk for extended periods and lift up to 25 lbs
- Strong attention to detail and problem-solving abilities