Job Description
The Opportunity:
Are you a natural leader looking to thrive in a dynamic, luxury environment? Lumina Hotels & Resorts is seeking an experienced and detail-oriented Night Shift Hotel Manager to join our elite team in the heart of Chicago. If you excel under pressure and have a passion for creating seamless guest experiences, we want to meet you.
In this pivotal role, you will oversee all hotel operations during the evening and night hours, ensuring that our standards of excellence remain untouched regardless of the time. You will be the face of the hotel for our late-night guests, the guardian of our property's security, and the leader of a dedicated night team.
Why Join Us?
- Competitive hourly pay with night shift differentials.
- Comprehensive health, dental, and vision insurance.
- Generous employee discount on hotel stays and dining.
- Opportunities for professional growth within a top-tier brand.
Responsibilities
- Manage all night operations, ensuring 5-star guest service standards are met.
- Oversee front desk check-ins, check-outs, and reservations processing.
- Coordinate with housekeeping and security teams to maintain safety and cleanliness.
- Handle guest inquiries and resolve complaints efficiently during off-hours.
- Manage inventory and cash handling procedures for the night shift.
- Conduct nightly security rounds and report any maintenance issues.
Qualifications
- Minimum 2 years of experience in hospitality or hotel management.
- Strong communication and interpersonal skills.
- Ability to work flexible night shifts, weekends, and holidays.
- Proficiency in property management systems (PMS).
- Problem-solving mindset with a focus on guest satisfaction.