Job Description
Join a legacy of hospitality excellence at The Omni Shoreham Hotel, a premier destination in Washington DC. We are currently seeking dedicated professionals for our Night Shift team. If you are looking for a stable, high-growth environment with competitive benefits and a vibrant work culture, we want to meet you.
As a key player in our 24/7 operation, you will ensure our guests experience unparalleled service around the clock. Embrace the unique challenges and rewards of the night shift while contributing to a world-class hotel experience.
Responsibilities
- Manage the front desk operations during the night shift, ensuring a smooth check-in and check-out process.
- Conduct nightly audits of financial transactions and prepare accurate daily reports.
- Respond promptly to guest inquiries, requests, and complaints with a focus on problem resolution and satisfaction.
- Monitor security cameras and patrol the property to ensure a safe and secure environment for guests and staff.
- Coordinate with the housekeeping team to ensure rooms and public areas are cleaned and maintained to the highest standards.
- Handle wake-up calls, valet operations, and concierge services efficiently.
Qualifications
- Minimum of 1-2 years of experience in hospitality, hotel management, or front desk operations.
- Strong knowledge of hospitality software and Property Management Systems (PMS) is preferred.
- Excellent verbal communication skills and a professional, welcoming demeanor.
- Ability to work flexible night shifts, weekends, and holidays as required.
- High attention to detail and accuracy in cash handling and reporting.
- CPR and First Aid certification is a plus.