Job Description
Are you a night owl looking for a dynamic role in the hospitality industry? The Grand Columbus Hotel is seeking a dedicated Night Shift Manager / Night Auditor to join our elite team. We pride ourselves on providing exceptional guest experiences around the clock, and we need a reliable leader to ensure our hotel operates smoothly during the evening hours.
As a key member of our management team, you will oversee the front desk operations, manage financial transactions, and ensure the security and comfort of our guests. If you have a passion for service and a knack for leadership, we want to hear from you.
Responsibilities
- Oversee front desk operations, including check-ins, check-outs, and room assignments during the night shift.
- Perform nightly audits, reconcile financial reports, and manage cash drawers with 100% accuracy.
- Address guest inquiries and resolve issues promptly to ensure a seamless stay experience.
- Monitor building security, fire safety systems, and emergency protocols.
- Maintain the cleanliness and organization of the lobby and public areas during off-hours.
- Coordinate with day staff to ensure a smooth handover of information and responsibilities.
Qualifications
- High school diploma or equivalent; previous hospitality experience preferred.
- Previous experience in a hotel front desk or night audit role is highly desirable.
- Strong proficiency in POS systems, property management software (e.g., Opera, Micros).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- High attention to detail and ability to handle cash transactions accurately.
- Professional demeanor and a commitment to customer service excellence.