Job Description
The Grand Milwaukee Hotel is currently seeking dedicated and energetic individuals to join our elite night shift team. We are looking for passionate Hotel Staff to ensure our guests enjoy a safe, comfortable, and memorable stay 24/7. If you thrive in a quiet environment and excel in hospitality, we want to hear from you.
As a key member of our night operations, you will play a crucial role in maintaining our high standards of service. Join us and enjoy the perks of working off-peak hours, including free meals during shifts, potential overtime opportunities, and a supportive team culture.
Responsibilities
- Monitor hotel premises and ensure security and safety protocols are followed throughout the night.
- Assist with guest check-ins and check-outs, providing a seamless arrival and departure experience.
- Respond promptly to guest inquiries, requests, and maintenance issues via phone or in-person.
- Maintain cleanliness and order in common areas, lobbies, and guest floors during off-hours.
- Manage the front desk operations, including managing reservations and handling wake-up calls.
- Collaborate with day staff to ensure a smooth handover of nightly reports and operational status.
Qualifications
- Previous experience in hospitality, hotel management, or customer service is preferred.
- Ability to work flexible night shifts, weekends, and holidays.
- Strong communication skills and a professional, welcoming demeanor.
- Basic computer literacy and proficiency with property management systems.
- Reliable transportation and a valid driver's license.
- High school diploma or equivalent required.