Job Description
Join the vibrant hospitality scene of Houston as a Night Shift Hotel Operations Manager at Grand Plaza Hotels & Resorts. Lead our overnight operations with excellence, ensuring seamless guest experiences while maintaining safety and efficiency. This premium role offers competitive compensation, career advancement opportunities, and the chance to be part of a globally recognized brand. Embrace the energy of the Texas nightlife while delivering world-class service.
Responsibilities
- Oversee all night shift operations including front desk, security, and housekeeping teams
- Handle guest inquiries, check-ins/check-outs, and resolve escalated issues with professionalism
- Monitor property security systems and emergency protocols throughout the night
- Coordinate with day shift staff for smooth transition of operations and information
- Conduct regular property inspections to ensure standards of cleanliness and safety
- Manage night audit processes and financial reconciliation activities
- Mentor and develop overnight staff to maintain high service standards
Qualifications
- 5+ years of hotel operations experience with 2+ years in night shift leadership
- Proven track record in managing high-volume guest interactions during overnight hours
- Strong knowledge of hotel management systems (PMS) and security protocols
- Exceptional problem-solving skills and crisis management abilities
- Ability to work independently with minimal supervision while maintaining team cohesion
- Texas hospitality certification or equivalent industry credentials preferred
- Flexibility to work weekends, holidays, and extended overnight shifts