Job Description
Join the vibrant hospitality team at Grand Plaza Hotel, Cleveland's premier destination for luxury and comfort. We're seeking passionate Weekend Hospitality Associates to create memorable experiences for our discerning guests. Enjoy competitive pay, flexible weekend schedules, and opportunities for growth in a supportive environment. What we offer: Comprehensive training, employee discounts, complimentary meals during shifts, and a dynamic team atmosphere.
Responsibilities
- Deliver exceptional guest service at the front desk, check-in/check-out procedures, and concierge support
- Manage room inventory and coordinate with housekeeping for seamless operations
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Process payments and maintain accurate financial transaction records
- Collaborate with F&B and event teams for integrated guest experiences
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Basic computer proficiency with reservation systems
- Valid Ohio driver's license (if required for errands)
- Professional appearance and positive attitude
- Ability to stand for extended periods and lift 25 lbs